The rear-end collision caused my client, "Joe," instant and long lasting pain. An ambulance took him to a local emergency room for tests and treatment and then released. Joe called his insurance company to report the crash and tried to call the other insurance company. When an adjuster finally called back, Joe immediately sensed that this adjuster was not concerned about his health or his car. Despite attempting to deal with this adjuster over the next few weeks, Joe realized that he was not able to get answer and felt like he was not being treated fairly. So now what?